Cancellations and Returns
Once an order has been placed, it can not be edited or canceled anymore.
False, Missing or Broken Items
Should something be damaged or missing from your order, we ask that you contact us within 24 hours of receiving your purchase to come up with a solution. We do not offer exchanges of any products.
We will not do a refund/exchange unless they are really damaged badly (according to us). We will award a cash voucher (determined by us / up to SGD8) for you. All damaged item have to be photographed and email us at email@example.com with the order ID. Compensation is only by voucher. no exchange/cash.
Do note that minor cracks, powder fall-outs, scratches of eyeshadows are common, and they will not be compensated.
Adding Products to an existing order
We might not be able to add or edit your existing order. Please email us within the first 2 hours if you need to edit your order.
Out of Stock items
If an item is out of stock, it cannot be purchased, backordered, or pre-ordered. We strive to keep products in stock at all times. However, if an item is out of stock, Please use the"Notify Me" function to know when product is back in stock.
If an item you ordered is out of stock, We will credit the price of the item into your account for your next purchase.
Sales and Discounts
We offer sales on a regular basis. You may subscribe to our Newsletter or periodically view our website for these sales. All prices are set at a fair and reasonable wholesale value. Sale pricing is only available upon announcement and all orders placed prior to an announcement will not receive the discount. Also all coupon codes are only redeemable at the time of an announced sale.
We will provide you with the shipping information and tracking numbers via email once your order has been shipped.
For detailed tracking information, we recommend selecting Singpost Registered Mail as the carrier.
Please do not email us to ask when your order will be shipped. You may check the status of your order at any time by logging onto your account on our website.
We will ship within 3 working days from your date purchased (not including Sat/Sun/PH). And due to our shortage of workers, there might be delays in shipping.
Do note we do NOT cover for loss when you select NORMAL POST. All parcels mailed via normal post will be at your own risk.
We do not conduct any meetups.
Earn a Reward Point with every dollar spent in our store! Every purchase will earn you reward points to rebate on your next purchase!
Our current reward points in our system can be redeem with minimum purchase of $30.00 and 250 points in your account. There is a maximum redemption of 500 points per order. Redeem $5 with 250 points off your order and $10 with 500 points.
To redeem, in checkout page, click on 'Reward Points' to redeem.
We collects personal information when you subscribe to our Newsletter, create an account or when you make a purchase. However, we do not sell, rent or share any personal information you have provided with individuals or companies. All information collected on this site will be kept strictly confidential.
We do not store your credit card information on our server and or keep them on file. Therefore, if you reorder, you will be asked for your credit card information again. Although some websites do offer express checkout and save your credit card information to your account, we chose not to offer this option to give our customers the best protection and security possible.
To be able to access your account, you must enter your email address and password. This is to establish your personal identity and respond with relevant account information. If there is a problem with your order, we may use your name and email address or phone number to contact you.
We may need to disclose user information in certain exceptional circumstances. This may be needed to protect against illegal hackers, our legal rights or to address actual or threatened illegal or harmful conduct. Disclosure may also be required by legal process, such as a search warrant, subpoena or court order.
You can access and manage your account information any time once logged in on our website. Certain information, such as name or address, can be updated or corrected.
We reserves the right to change any prices and descriptions without prior notice. We reserve the right, at any time, without notice and in our sole discretion, to terminate or reject any order and to block or prevent your future access.
We make no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of any information and data on this website.
We shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages. This includes but is not limited to lost revenue or lost profits arising out of or in anyway connected with the use or misuse of the information or lack of information on this website.
By accessing our web pages, you assume all risks associated with the use of this site. Thus including any risk to your computer, software or data being damaged by any virus, software, or any other file, which may be transmitted or activated via a web page or your access to it.
Any other inquiry please email us at firstname.lastname@example.org